If Content Marketing is not part of your Marketing Strategy… it should be!

September 26th, 2012

(Part 1 of a 2-part series.)

Read through any marketing resource, website or blog post these days and you’ll see that ‘content marketing’ is THE hot marketing topic… and with good reason (we’ll get to that in a minute).

First, what is ‘content marketing?’

As simply as I can state it, content marketing is the development and sharing (a.k.a. giving away) of useful information that will help the reader to better understand a particular subject and/or help them to do his or her job better.  As an example, for a research firm, that could include providing content with titles like:

  • 10 things to look for when sitting “behind the glass”
  • Conducting ethnographic research in the digital age
  • How to save time and money with online bulletin boards
  • The top 5 coming trends in CPG research

Notice anything unusual?  None of the topics are salesy.  None of them are internally focused.  Content marketing is about providing genuinely helpful information.

Are you giving away some of your ‘secret sauce’ when you do this?  Maybe.  But, it’s the price of admission.  If you don’t – your competitors will.  And those that provide the best content often win. Continue Reading…

Download our latest eBook on Marketing & Sales for the MR Industry

September 18th, 2012

This week, we released Marketing & Sales for the Market Research Firm: Part 2 – How to Build an Effective Business Development Structure, a 14-page eBook that can be downloaded for FREE from our website.

Some of the eBook’s topics include:

  • Understanding the goals and responsibilities of the marketing and sales functions
  • Exploring the different marketing and sales positions common in the MR industry
  • Reviewing options for sales commissions plans
  • Managing marketing & sales inside the small firm.

To download your copy, CLICK HERE.

15 Ways to Focus on the Client Experience

September 12th, 2012

I had coffee the other day with an old friend, Clint Smith, Founder of EMMA (www.myemma.com), one of the Southeast’s fastest-growing technology firms and provider of one of the top email marketing platforms on the planet.  I’ve been a client of theirs for almost 10 years.

After catching up on our families and life in general, we started talking about what specific things were happening at our respective firms.  Clint’s comments were all around one topic – the customer experience.

The on-going focus for he and his team is all about adding to and tweaking little things on his email platform with the goal of making his software easier to understand and easier to use – thus providing a better overall use experience.  And superior performance keeps clients coming back.

Do you think about your firm and the services you provide in terms of your client’s experience?

Continue Reading…

After attending a conference this fall… don’t let the flame go out. Nurture those leads!

September 4th, 2012

Our industry offers up some great conferences, particularly in the fall of the year – CASRO, QRCA, ESOMAR, MRA, TMRE and so on.  They are all great places to learn and (wait for it…) network.

That’s right… these conferences provide you with the chance to meet with prospective clients in a non-threatening environment.  Whether it’s during a conference session, at a cocktail reception or on the exhibit floor, conferences give you the opportunity to shake hands, swap business cards, do a little personal “selling” and lay the groundwork for future business conversations.

But then you head home from the conference… return to your back-to-normal business routine… and before you know it, that pocketful of business cards representing a number of warm leads now has a thin layer of frost on it. Continue Reading…

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