Answer: It’s a lot higher than you think!

Creating a “client for life.”

True story. I’ve been working with a large firm in our industry for the past several weeks… and one of the data-gathering projects we did early on was to look at Revenue by Client, for each of the past several years.

Of all of the insights that this exercise can provide, the most interesting – in this case – was that 40% of their clients only did one project with them… and then never returned!

We’ve done this “one-timer” analysis for many firms and the resulting information is ALWAYS a surprise… because the percentage of one-and-dones is ALWAYS higher than the client expected!

Continue Reading…

OK, strategy and planning are not easy… not even a little. They require focused time and critical thinking – two assets often in short supply around the office. But once they’re done… they’re done. Then the real work begins.

I was out of town last Thursday and Friday working with a new client. It was for two days of coaching on marketing strategy and planning… helping them to focus their business development efforts then putting in place some targeted tactics to execute over the coming months. And it went really well.

Now the question is… will any of those agreed-to tactics actually get executed?

Continue Reading…

A few weeks ago, I had a conference call with several contacts at one of my clients about Content Marketing in 2017… and specifically, about blogging.

The have committed to blogging a couple of times every month. Great! They understand the value of blogging in helping to position their firm as Subject Matter Experts, for building awareness and for helping with SEO. But every one of them had the same question…

“What do I write about?”

Continue Reading…