The Competitive Advantage
March 1, 2020
3 Steps to True Big-Client Partnerships
I had a conversation last week with a friend of mine, the well-known CEO of a large market research firm. He was telling me about the time when he first joined his firm and, as part of his onboarding, reviewed their top 10 clients. One of them was a Fortune 100 company, a manufacturer of consumer food & beverage products… a brand known around the world. He was excited to learn that this company was his firm’s largest client and that his firm was a “good partner” to them.Continue Reading
December 3, 2019
Let me start with a few questions. As a seller-doer…
#1. Do you live in or near a fairly large city? [Everyone in NY, Chicago, Atlanta, LA and even in places like Nashville & Baltimore are putting their hands up in the air.]
#2. Do you have clients or potential clients (i.e. sales prospects) based nearby? [Most of the hands stay up.]
Final question. Have you visited any of those clients or prospects, in-person, in the past 3 months? [That sound you hear is all of the hands dropping.]
Why is that? Why would we not visit nearby “business opportunities” in-person?Continue Reading
November 20, 2019
I needed a new part for my truck. The armrest was busted and I needed a new piece to fix it. I asked my mechanic about replacing the entire armrest, but was a little appalled at the cost of a new one. And I didn’t know quite where to go to find a piece as specific as the underside plate for an armrest in a Ford truck.
Then, in a huge stroke of luck/coincidence, I saw an ad on TV for a place called RockAuto. So, I went to their website, found the part, ordered it, the part showed up a few days later… boom! The advertising worked for them.
Sort of.Continue Reading
October 15, 2019
A few weeks ago, I wrote a post on how NOT to use LinkedIn in your sales efforts (read it here). It was one of our most popular posts all year. Evidently, I’m not the only one who hates hard-sell pitches on LinkedIn.
In a happy coincidence, I was telling a client contact about this post… and she told me a story about how she is using LinkedIn in a friendly, non-salesy and effective way. Here’s what she’s doing…Continue Reading
September 24, 2019
Here’s a short [true] story about an incredibly effective way to understand what sort of ‘customer experience’ your firm is delivering to the marketplace…
We subscribe to a webinar platform called WebinarNinja… and have been a client of theirs for just under three years. It’s proven to be a very good platform for our webinar program and workshops. WebinarNinja is one of those fast-growing tech companies, led by a sharp and energetic leader. In this case, his name is Omar Zenhom.
One of the risks when running a growing company is getting pulled in a lot of different directions and, as a result, slowly becoming ‘distanced’ from your clients. Losing touch with them. Getting so wrapped up in dealing with all of that other ownership and management ‘stuff,’ that you become disconnected from what made you successful in the first place… those clients.Continue Reading
September 10, 2019
The end of 2019 is in sight. And as it nears, wandering minds turn to the future… and what’s going to happen next year.
As a result, over the next few months, many firms will convene their annual gathering around the conference table and talk about what they want to do in 2020 to grow their business. Unfortunately, these meetings seem to end the same way every year, with a bold directive from the boss… something like, “We want a 20% increase in sales next year… now go get ‘em!” And while that might rally the troops a little (though, I doubt it), it doesn’t provide any real direction or guidance for making that happen.Continue Reading
August 27, 2019
In a meeting, recently, with a couple of leaders from our industry, we fell into a discussion about the state of “sales” in our industry. During our chat, one of them mentioned that a new sales rep at his firm – someone from outside of the industry, interestingly – managed to put several hundred thousand dollars of potential new business into her pipeline in just her first few months of employment!
I was blown away! That is absolutely unheard of. To reach level of success… that quickly… especially by an industry outsider. What was her secret?Continue Reading
June 11, 2019
We like to think that all clients are important… and they are. Our goal is to do good work for all clients and deliver a high level of service to each of them… and we strive for that every day.
But the fact is… your large clients are more important than your small clients!Continue Reading