The Competitive Advantage
October 14, 2014
I connected with an old industry acquaintance last week… he’s with a mid-sized research firm based in the U.K. After a little social “chit chat,” I asked if there was anything I could do to help his business. To my surprise, he didn’t tell me he was looking for new clients, but instead replied that he was looking to ‘partner’ with firms in the U.S. that were looking to expand into Europe.
That is, if a U.S. firm was looking to expand its footprint across the pond… his firm has the experience and contacts to help. They come together on projects and both firms benefit. What a concept!
It got me to thinking… couldn’t we all use a project-based ‘partner’ like that every now and again? To take on projects we couldn’t or wouldn’t get otherwise… to take advantage of each other’s strengths and minimize our weaknesses… to temporarily merge resources to go after ‘big’ opportunities… to share contacts so that both parties grow?Continue Reading
September 30, 2014
If you work in this industry (or any industry, for that matter) for any length of time, you make all kinds of contacts… clients, vendors, people you meet at conferences, ‘friends’ on social media and so on. And for the most part, the people you meet are nestled in your CRM database or in your LinkedIn connections. You might also run into them in the fall during conference season and maybe they receive your e-newsletter every once in a while. And that’s about it.
But I received a reminder last week of the power of staying in touch – in a personalized way – to maintain and enhance relationships.Continue Reading
September 17, 2014
I was talking with a long-time industry friend of mine this week and he made a really interesting comment. He said, “For every new client we pick up, we’re losing one or two.” He called it their ‘churn rate.’
Yikes! With those kinds of odds, it won’t take long before they’re in really serious trouble.
It’s a good lesson for all of us… What’s your churn rate?Continue Reading
September 3, 2014
Click on this link (http://bit.ly/MktgTechChart).
I came across this chart recently and my jaw just dropped… hundreds and hundreds of technology products and services – each focused on a particular niche within the continuum of marketing activities. And I am unfamiliar with a large percentage of them… and that’s saying something for an old marketing dog like me.
I think there are two big problems caused by the proliferation of all of this marketing technology…Continue Reading
August 12, 2014
My wife and I just got back from a walk around Franklin, Tennessee… one of this country’s great small towns, founded in 1799. It has the traditional, quaint Main Street (yes, it’s actually named that), lots of unique shops and restaurants and is jammed with visitors (both out-of-town tourists and locals) every weekend strolling the sidewalks. We’re lucky to live just 15 minutes away.Continue Reading