May 7th, 2013
Creating strong client relationships is built on a 3-legged stool…
- Excellent service
- Low prices
- Great products/services
And the presumption has always been… you can deliver on two… but never on all three. E.g. You can be fast and cheap – but the quality won’t be so great. Or, you can turn it around quickly with great products – but it’ll cost you.
I have always believed this to be true – not just in MR but in every industry – until I went wine shopping with a friend of mine at Beltway Fine Wine & Spirits, just outside of Baltimore, Maryland.