Not doing Client Satisfaction surveys for yourself? Whuuuuut?!

March 29th, 2016

survey28 Tips for Building Better Services with Surveys

In the perfect personification of ‘the cobbler’s’ children having no shoes,’ I am amazed at how many market research firms – that conduct studies for clients across the U.S. and around the world – don’t conduct any for themselves.

And the oddest one of those is the huge percentage of firms that don’t conduct a client satisfaction survey after each project. Why is that?

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Don’t Be an Idiot When Making Marketing & Sales Decisions

September 23rd, 2015

idiot 1How do you make your marketing & sales decisions?

For example…

  • What topics do you choose to blog about?
  • How do you decide what your ads will say?
  • Why don’t you Tweet?

For most people and most firms… these kinds of decisions are often made by the senior executive at the firm… who relies (far too much, IMHO) on his or her own feelings… on what they think ought to happen… and on what their gut tells them to do. And even if it’s a reasonably well-informed gut – it’s still boils down to just a guess.

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Great business quotes #4 – on measurement.

June 25th, 2014

measure1If you’ve read any of our previous content, then you know we believe that marketing is a process… and part of that process is the commitment to measure each step along the way.

It’s this philosophy that leads to the 4th great business saying in our series…

What gets measured gets done.

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Measure your marketing for a competitive advantage… a neat little trick (and it’s free)

October 8th, 2013

Bit.ly_LogoMeasuring your marketing effort is critical to your success.  When you measure, you learn what works and what doesn’t… and from that, can create a process for continual improvement.

Sometimes, the measurement requires some good ol’ nose-to-the-grindstone effort.  And other times, some really smart people create easy-to-use tools that make the job a whole lot easier.  Here’s one of them.

We’ve all used a service like bitly to create shortened versions of very long URLs.  It can be a very useful tool.

But did you know that bitly also provides a very easy way to help you track your marketing tactics?  Here’s an example of how it works…

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Dramatically Improve your Marketing with A-B Testing… it’s Easy and Free!

June 27th, 2012

There’s an old saying that I really like… “That which is easy to do is also easy not to do!”  Evidently, that sentiment applies to A-B testing in marketing, because almost no one does it.

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Do you KPI? 3 Steps for Enhancing your Marketing & Sales Measurement.

June 18th, 2012

One of the great business truisms of all time… “You can’t manage what you don’t measure!”

If you haven’t defined the most important marketing & sales KPIs (Key Performance Indicators) for your firm and monitored them consistently, here are 3 simple steps for getting started.

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The One Thing you Must Do to Measure your Marketing

June 7th, 2012

There are three primary parts to executing your marketing & sales initiative.

The first is planning… all of that research, thinking, strategy and the details.

Next comes the execution… actually doing all of the things you set out to do in the plan – on time and on budget.

Some firms (but not nearly enough) go through the planning process.  Most firms handle the execution reasonably well.  And almost no one does the third part – measurement.

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You Can’t’ Manage what you Can’t Measure

April 26th, 2012

The good news is that we’ve got more marketing tools than ever at our disposal – social media, email, websites & blogs, SEO & PPC and much more.  The bad news is that with all of those tools, it’s becoming more and more difficult to manage and measure them.

Now more good news… the marketing landscape is filled with a wide variety of tools to help you do just that.  I came across a really great infographic (below) that lists scores of tools and where they can help.  My thanks to WordStream. Continue Reading…

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