Custom Sales Training
Custom Sales Training Workshops
Good News/Bad News for Larger Firms
First, the good news: If you manage a large team of seller-doers, your chance of success is significantly multiplied with so many teammates engaged in business development.
The bad news is that if those seller-doers aren’t proficient at selling, don’t want to do it, don’t like to do it or somehow always manage to be “up to my neck in a project,” your chance of failure also multiplies significantly.
For those firms that have invested in a larger seller-doer sales team, Harpeth Marketing can [remotely] deliver a Custom Sales Training Workshop that:
- Teaches and enhances a wide variety of selling skills for the participants
- Helps the participants – who are ‘afraid’ of selling or really don’t like to do it – to develop a level of comfort and confidence with the process
- Provides the participants with an armful of tools and techniques to give them a foundation for success
- Ensures that ‘management’ is prepared to provide effective leadership
Training that Addresses Your Team’s Specific Needs
The first step in this program – before we do any work with your sales team – is to customize the content of the workshop to address your teams existing skill set. This starts with all participants (and managers) completing a Selling Skills Assessment.
The insights gained from these assessments allows us to craft a workshop “game plan” that leverages your team’s existing strengths, while also providing some emphasis in the areas where they might need a little help.
Training that’s Specific to Your Products & Services
The activities employed during the workshop – workbook exercises, role playing, etc. – integrate your products and services, so that the lessons are as “real” as possible, helping to cement the learning in the minds of the participants. Each participant also receives a “Sales Guide,” a comprehensive resource for note-taking, completing the in-class exercises and for ‘homework.’
The core areas covered during the Workshop include:
- Demystifying Sales – understanding the core principles and process of selling in our industry.
- Communication Skills and the Language of Sales – learning to talk with buyers in a way the resonates with them and helps them to see the value in what you do.
- Acquiring New Clients – covering everything from social selling, selling remotely, understanding buyer types, effective cold emails and much more.
- Maintaining & Growing Existing Clients – including getting to know clients professionally and personally, managing key accounts, client touch-points, upselling & cross-selling and more.
Depending on the number of participants and the training game plan, the Custom Sales Training Workshop is typically delivered in three or four modules over several days (not including follow-up activities and homework).
Training for Sales Managers, too
A high-achieving sales effort requires two things… good salespeople and even better sales management. In fact, without effective sales management, there is no way for your seller-doers to be successful. It’s for that reason that we include a sales management module in this Workshop.
Once the sales team training ends, we work 1-on-1 with your sales management, ensuring they are prepared to not only implement the ideas discussed in the workshop, but we also coach them on a variety of sales management methods, tools and procedures that can include:
- How to manage and coach
- Effective sales meetings
- Team structure
- Account management
- Working with marketing
- Compensation plans
- Creating sales plans
- Measurement & reporting
The content for the Sales Management module is determined through an ‘audit’ completed by the sales manager(s). The engagement is typically delivered in two, ½-day increments.
For training to be truly impactful, the trainees’ behavior must change. And for that to happen, the new skills and activities must be continually reinforced – over time – until they become ‘habits.’ To ensure this happens, the final piece of the program is the delivery of a series of 1-hour follow-up sessions. These mini-sessions have been used to:
- Do “refresher training”… reviewing selected topics from the initial workshop
- Focus on role playing specific skills
- Have the trainees present a capabilities presentation to the group
- Have a town-hall Q&A with Steve Henke
- Or pretty much any other ideas you have in support of your seller-doer team.
To learn more about our Custom Sales Training Workshops, contact Steve Henke at Steve@HarpethMarketing.com or call 615.721.5330.
What Our Clients Are Saying…
“Harpeth Marketing led an outstanding sales training workshop for our team. We worked together in advance to make sure the content was well-suited to our organization and would address many of the learning opportunities for our team members. The session was just the right mix of classroom time, group activities, role-playing, and fun. We really appreciate Steve’s understanding of the unique needs of a firm in our space and his ability to boost every attendee’s confidence in his or her own abilities. Thank you, Steve, for a very impactful training experience!”
Felicia Rogers, Executive VP – Decision Analyst, Inc.
“Steve’s direct yet passionate approach to sales has had significant effects on how most roles at Gongos approach client relationships. Many of our staff immediately put the training into action that resulted in several new projects for Gongos! This momentum is exciting to the employees to experience immediate success. Steve’s wealth of knowledge and experience obviously shines through in his sales training – very detailed, proactive, objective and non-salesy. He takes a very holistic approach to teaching the sales process in a way that breaks down tactics in an easy to understand way for any level.”
Cheryl Halverson, Chief People Officer – Gongos, Inc.
“We recently asked Steve to develop & present a sales training workshop for our team of seller-doers. It turned out better than we could have imagined! He was able to deliver his deep level of expertise in sales & management in a clear, engaging way. Steve installed the overarching sales concepts & processes without making it heavy. Our mostly self-taught team easily grasped the new information & connected it to their own experiences. Then he armed the group with a slew of simple tips & techniques that we were able to put to work immediately! To say that Steve ‘transformed’ how we think about sales & our strategy going forward would be an understatement.”
Eric Hunter, VP Strategy – Russell Research
“Recently, we brought in Steve to participate in our strategy and new business development meeting. His training was on point, role playing was exactly what we needed and his style worked for everyone in the room. Without question, everyone left the meeting energized and armed with new ideas on how to approach new business development! Thanks, Steve! Job well done!”
Merrill Dubrow, CEO – M/A/R/C Research